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Fact checked Updated: January 20, Luckily, telehealth is available to help individuals without resources get the support they need. Many websites and apps offer free online therapy chat.

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You can start a session anywhere, at any time, as long as you have a device that can connect to the internet. For many people it takes away barriers they may experience accessing services such as mobility, travelling and waiting lists. Our service is open to anyone affected by alcohol and other drugs, including people concerned about personal alcohol or drug use, or and people concerned about a family member or friend. The service is secure and confidential.

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You can only start a chat with a counsellor from:. They have been waiting: Concerned about confidentiality? Session Timeout Alert. You are now in the waiting room. Use the Childline helper to find what you need. You've now been logged out of Childline. You can only start a chat with a counsellor from: 7. Go to chat Exit chat. Chat ready: please press 'Go to chat' and your counsellor will be there The counsellor can wait up to 2 minutes.

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More ways to get support. The counsellor can wait up to 2 minutes. Are you sure? If you're waiting for a chat or in the middle of writing or drawing something, click on the "keep me logged in" button.

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Enter the waiting room. Calling Childline for free on is usually faster than starting a chat. We would only need to say or do counselor if: you ask us to we believe your life or someone else's life is in danger you're with hurt by someone in a position of trust who is able to hurt other children - like a teacher, religious leader, sports coach, police officer or doctor you tell us that you're seriously hurting another person you tell us about another child who's being hurt and is not able to tell someone or understand what is happening to them we're told we have to by law, for example for a court case.

Go to chat. Chat have been waiting:.

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We'll log you out in. Thanks for waiting. Online chat: 0 mins 0 secs You are talking to a counsellor. Keep me logged in Log me out now. Confirm Cancel. If you need to get through quickly you can call us for free on You could try using the message boards, or writing an to a counsellor.

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We would only need to say or do something if:. Not sure where to get advice on the site?

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Exit chat. Talking on the phone can be scary sometimes, but our counsellors are here to support you. Please stay on our website so that you know when a counsellor is ready. This means that whatever you say stays between you and Childline. Why not ask the counsellor you chat to about this? Welcome to your chat. You can check out other Childline s, videos and games while you wait.

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Chat Ready Alert. You could play a gameuse the Art box or read our info and advice. Message boards Why not post on the message boards while you wait for a counsellor? Talking to Childline is confidential.

Calm zone If you're feeling overwhelmed or anxious, we've got calming activities to help. Wait time: Green A counsellor should be ready to speak to you soon.

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Concerned about confidentiality? What if I can't wait?

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If you want to chat to a counsellor, please click on the "Go to chat" button. In an emergency, you should always call Our confidentiality promise Talking to Childline is confidential. If you've ed the queue for a chat before pm, you'll counselor get through to a counsellor. Find out more about our confidentiality promise. What to do if your chat cuts off Sometimes chats might cut off in areas without a stable 4G or Wifi connection. Update from Childline We're working a chat differently because of with. If you want to again, please click on the '' button.

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Ask Sam Write a message to Sam about anything, or look at what other people have asked. Close. Did you know? Session Timeout Confirmation Alert. To protect your privacy we'll log you out soon. Childline can help you in lots of ways: send a message from your Childline and you'll usually get a reply within 24 hours read and post to the message boards with other young people call Childline for free on Using chats.

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Your chat session is ready. Get support from Childline the waiting room below to chat with a counsellor online about whatever's worrying you. Coping Kit Use our tool to find new ways to cope or distract yourself - we've got ideas for whatever mood you're in. You haven't used the Childline website for a while.

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You might not be able to get through to the same counsellor as before, but if you still need help you could enter the queue for another chat. Site search Search box Search.