How does live chat work, exactly? Few people, however, are as familiar with the stuff behind the scenes.
Our online chat service is open every weekdayfrom 1. You can about any family or parenting issue. When youwe give you the space to share your story, helping you to explore your chat and identify the way forward. This means that we let you, direct the conversation to wherever you want to go. We will take what you say seriously, and not minimise it. We may ask you some questions to help us fully understand your situation and explore your feelings, and help you chat through options or consider specific organisations, which may be able to line you.
Your chat session is ready. Exit chat. Talking to Childline is confidential. You can only start a chat with a counsellor from: 7.
We'll log you out in. Childline can help you in lines of ways: send a message from your Childline and you'll usually get a reply within 24 hours read and post to the chat boards with other young people call Childline for free on Using chats. Calling Childline for free on is usually faster than starting a chat. We would only need to say or do something if: you ask us to we believe your life or someone else's life is in danger you're being hurt by someone in a position of trust who is able to hurt other children - like a teacher, religious leader, sports coach, police officer or doctor you chat us that you're seriously hurting another person you tell us about another child who's being hurt and is not able to tell someone or understand what is happening to them we're told we have to by law, for example for a court case.
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Get support from Childline the waiting room below to chat with a counsellor online about whatever's worrying you. Why not ask the counsellor you chat to about this?
Wait time: Green A counsellor should be ready to speak to you soon. What if I can't wait? You are now in the waiting room. If you need to get through quickly you can call us for free on You could try using the message boards, or writing an to a counsellor.
Session Timeout Alert. You've now been logged out of Childline. Session Timeout Confirmation Alert.
This means that whatever you say stays between you and Childline. Confirm Cancel. What to do if your chat cuts off Sometimes chats might cut off in areas without a stable 4G or Wifi connection. Site search Search box Search.
More ways to get support. We would only need to say or do something if:.
Eli5: how does live chat work?
You can check out other Childline s, videos and games while you wait. Please stay on our website so that you know when a counsellor is ready. In an emergency, you should always call Our confidentiality promise Talking to Childline is confidential.
Coping Kit Use our line to find new ways to cope or distract yourself - we've got ideas for whatever mood you're in. Use the Childline helper to find what you need. Chat ready: please press 'Go to chat' and your chat will be there The counsellor can wait up to 2 minutes. Online chat: 0 mins 0 secs You are talking to a counsellor.
About our online chat
Go to chat. They have been waiting:. If you want to again, please click on the '' button. Enter the waiting room. To protect your privacy we'll log you out soon. You might not be able to get through to the same counsellor as before, but if you still need help you could enter the queue for another chat. Thanks for waiting.
They have been waiting: Concerned about confidentiality? Close. Did you know? Ask Sam Write a message to Sam about anything, or look at what other people have asked. You can only start a chat with a counsellor from:. Concerned about confidentiality? Message boards Why not post on the message boards while you wait for a counsellor?
You haven't used the Childline website for a while. Find out more about our confidentiality promise. If you're waiting for a chat or in the middle of writing or drawing something, click on the "keep me logged in" button.
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Live online chat
Update from Childline We're working a little differently because of coronavirus. If you want to chat to a counsellor, please click on the "Go to chat" button. Are you sure? Talking on the phone can be scary sometimes, but our counsellors are here to support you.
Reach out online chat
If you've ed the queue for a chat before pm, you'll still get through to a counsellor. The counsellor can wait up to 2 minutes. You could play a gameuse the Art box or read our info and advice. Chat Ready Alert. Calm zone If you're feeling overwhelmed or anxious, we've got calming activities to help.