Free online chat application, I application free that like online
Disclosure: This content is reader-supported, which means if you click on some of our links that we may earn a commission. After researching and testing dozens of live chat solutions, we narrowed them down to our top 10 recommendations. Based on our experiences, we identified Webchat by Podium as the best option for most businesses.
Live chat is big right now — and the s behind its adoption prove why. Recent research from Kayakowhich surveyed more than consumers and businesses, found that:. The bottom line?
Canned messages shortcuts : these are pre-written answers to free questions that you can just bring up with a shortcut or in a few chats. Online you have more than just one operator, applications start getting expensive pretty quickly though. For example, you can a profile pic for your chat agents. With their two paid plans, you also get features like real-time visitor analytics and automatic chat alerts. Most other live chat companies would charge you a similar amount once you get to four agents.
Usually this will be provided via a desktop or web client. The company with Polish roots is one of the largest live chat solutions out there. All premium plans include the same range of features. Alcoholic beverages aside, they free have a free chat that boasts unlimited chats and unlimited agents.
Next to their days free trial there is even a free plan for up to 20 chats per month. They have a great system for automatic triggers that also lets you hide the chat widget if you want. Recommendable for : companies that have larger teams with multiple chat agents. During that period, you can test all the available pro features.
However, now they switched to a application per agent model like the majority of live chat tools. Where they should improve : I am not online fan of their user interface. It does include four chat agents already.
For once, they bring live chat analytics to another level. Some chat support tools also let you go through an already existing instant messaging service like Slack. They are relatively young but have nevertheless put together a really attractive bundle. Also, they seem to be targeting customers with deeper pockets. And, of course, the general look and feel of LiveChat is a big positive. Also, as mentioned, their workflow-based automations are mostly pretty great.
Agents can request screenshots from their visitors, which is quite handy. Enough to dip your toes in the water.
Further pricing information. What I liked : their real-time visitor analytics are top-notch and exactly the way I wish to have them.
The 10 best live chat software options to consider:
Running a business online, you now have access to more support and sales channels than ever. The US company is one of the most established live chat providers. They do offer quite a few advanced features, among them cobrowsing, which is a way for the visitors to share their screen with you.
Almostwebsites use it currently. In terms of automatic triggers they provide the minimum but nothing worth writing home about. They started out in and count 10, customers now.
Notable features include chat automation features which they call targeted chat that let you send automatic messages to visitors who are visiting specific s. Where they should improve : Prices are a bit higher than most of their competitors.
The easiest & fastest way to add live chat to your website. - free for the first 30 days!
You will answer chat requests, application your live website users and more. They can save you time, but can also make users doubt they are talking online a real person, so better use them sparingly. Their history dates back to and chat, 24, customers use their product. Their servers are also in Germany, which makes them a particularly attractive solution for customers in the European Union as they are fully GDPR compliant. At first I was pretty impressed by the visual automation workflow they offer. This can be a great help, but can also frustrate some users who feel bothered by your messages.
While most competitors only have their software available in English, SnapEngage supports five free of them including Spanish, Portuguese, German and French. Also there are better providers when it comes to a multilingual setup. For a better overview of these tools and how they work, I created a video with some real-life examples here:. They make it easy to set everything up.
👉 what are the common features of live chat applications?
And indeed they make it easy to like their product. Recommendable for : everyone who has the necessary budget, needs a reliable live chat and wants to take advantage of their plentiful features help desk, apps etc. You will mostly have to copy a few lines of codes and integrate it into your website. Also, they are experimenting with a chatbot called ChatBotwhich I find exciting.
The other unique trait is their offer of a free shot of homemade Slivovica when ing up for the PRO plan. Smartsupp is unique in many ways. Triggers chat automations : sometimes have different names depending on the live chat provider, greetings, targeted chat but they are essentially the same tool for analyzing user behavior and sending an automated message. At its core, live chat is a simple window that pops up on your website to display text.
JivoChat is a fully international live chat software, which has its roots in Russia. What I liked : definitely their automation features.
Just like LiveChat, Tidio also has Polish roots seems like Poland is quite a hub for live chat software. Plenty of details and features were simply copied over, which is a bit sad, really unless they have some special licensing deal going on.
What I liked : the free plan is pretty decent to start with. The user interfaces look a bit long in the tooth and could use a refresh. Mobile apps are available for both iOS and Android. But one new channel, in particular, is becoming increasingly popular: live chat. WP Engine, a major hosting company now starts all support queries via live chat.
The company, free by Y Combinator, counts 12, customers and has been around since Interestingly, their team is distributed worldwide, meaning that there is almost always someone happy to answer any support requests you may have. Their whole appearance is very modern, including the actual chat tool. For example, you could start a proactive chat conversation with users who spend an unusually high amount of time on your checkout to chat them with the payment.
A few Important live chat terms: Chat console: this is your control center. Also their range of seasonal themes is a nice addon that adds freshness to your website. What I liked : obviously the applications feature is a great benefit — the question is whether you actually need it. Immediate being defined as 10 minutes or less. No small feat. Overall, you get lo of useful features. You have an integration with Zapier, which helps you plug it into your favorite helpdesk or CRM. Recommendable for : Companies who need a cost-effective chat solution and possibly also want to offer online support.
Why add a free live chat software to your site?
Users can type in it, and you can see and online from your own backend. Recommendable for : businesses that want to make use of chat chats at a free reasonable price. Forever Free is limited to basic functionality and 20 chats per month. If you need support for more than one website, you should upgrade to the PRO plan.
What I liked : they have mobile apps for iOS and Android. Proactive chats: the ability to monitor live users on your website and contact them before they touch the live application window. Chat protocols: a record of the live chats. I also would like to see better trigger-based chat automations. They used to charge per seat and not per agent. Great for monitoring the quality of the answers and finding patterns in the frequently asked questions.
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Your agent can also see a list of users on the website and approach them with a question, like in a real store. So are you ready to start? From phone tosocial media like Twitter, Facebook and even Whatsapp, there is no shortage of ways in which online can communicate with your users and customers.
More than 2, customers rely on Userlike, a Germany-based live chat support solution. Where they should improve : in the chat console there is no live view of your visitors, which I find odd for a software that targets the enterprise market.
Another free feature is Aribot. Pure Chat lets you try their live chat software for 30 days. In addition, you can install the live chat widget on as many websites you like. Their free plan already includes up to three agents and unlimited chats. Recommendable for : Online companies that need a solid live chat software that respects strict privacy laws. As mentioned free, chat support software is becoming increasingly popular, especially with younger, more tech-savvy generations. What I liked : Their numerous integrations that let you connect the application with your newsletter tool ex.
Interestingly, their application interface looks very much inspired by Zendesk Chat. Where they should improve : they have plenty of great features, however, they sometimes are a bit chat around the edges.