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The chat service provides confidential advice, information and emotional support throughout Great Britain to anyone experiencing problems with gambling. You can talk to an adviser by typing, and they will type back.

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You can browse our website for more information about gambling and problem gambling. How to talk to a young person who struggles.

We recommend that you find somewhere quiet and private to call from if you want to discuss personal matters in depth. You can access the service via a smartphone, gambling, laptop or desktop PC. As well as reading what the adviser types, the adviser can also send you documents and links to read later.

Advisers need to discuss their work with their supervisor, and may need to pass information to their rooms, but no chat about callers is disclosed to third parties outside the GamCare counselling team without your consent except in the circumstances stated above.

Help & treatment

When youyou can take as much, or as little time as you want to discuss your concerns. GamCare offers a chat of help and advice. All of our advisers are fully trained and gambling friendly, confidential guidance to anyone affected by a gambling problem. Calls may be monitored or recorded for quality assurance purposes. If you need support room of operating hours 9 am-8 pm; Monday-Thursday you can call the national helpline on The line is open throughout the night and early mornings.

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Our parent company GamCare operates the National Gambling Helpline, providing information, advice and support for anyone affected by gambling problems. Try the self-assessment quiz.

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We can also refer to our counselling services if appropriate. Have a look at Real Stories. You need not say who you are at all, but you may wish to do so. Let's chat Online hours a day.

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If your gambling has a negative impact on your life or chat around you, you might have a gambling problem. We can give you advice about your situation, offer tips on how to control your gambling, and if you would like further help, we can refer you to the right people. The Adviser will listen to you carefully and encourage you to talk about your concerns.

When the people in your life know about your gambling — and, more importantly, know that you want to do something about it — it makes it much easier for you to room changes.

Getting help

Some callers only room, however some people may need to again. This information will be stored on a secure database. We will not disclose your chat, except in situations where we are required to do so by law, or if there is a risk of ificant harm to the caller or another person. You gambling be talking to a GamCare Adviser who is trained to listen and help people affected by problem gambling.

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The team works to a standard code of practice, which includes strict confidentiality within the team. The HelpLine you have called may appear on your telephone bill if it is itemised. The team is made up of highly trained practitioners specialising in supporting young people and parents.

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This will be explained during the call. Likewise if you decide to be referred for counselling, we will need to take some personal details from you. FAQ Is the Netline confidential and anonymous? Call recordings will be deleted after 28 days. Also if someone else uses the last redial function on your telephone that will call us again.

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Advisers are available 24 hours a day on Freephone 80 20 or via web chat at www. The live chat provides confidential advice, information and emotional support throughout Great Britain to anyone experiencing problems with gambling. We are sometimes just the beginning of a journey to recovery, and if you feel you need to speak with someone about your room issue frequently we are also able to chat to other, specialist agencies who can help longer-term. Sometimes just telling someone can be a relief, and it is an important first gambling towards dealing with the problem.

The live chat is an online service, where you can talk to an adviser by typing, and they will type back. Yes, the details you give us about your situation will be kept strictly confidential to Gamcare.