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This is a subtle point, but an extremely important one.
Group chat used sparingly in a few very specific situations makes sense. Turns out, very few things require ASAP attention. What began as a novel way to quickly communicate company-wide has become a heavy-handed interruption factory with serious consequences.
Its impact is severe and far reaching. Then someone else comes in and groupchat their 2 cents in. A cancellation! What makes a lot less sense is chat as the primary, default method of communication inside an organization. Tools encourage default behaviors, they talk patterns and golden paths. It provides short term communication pleasure at the expense of long term organizational health. Would you ever get anywhere?
Now co-workers are expected to follow dozens of conversations in real-time, all the time. Before you know it, the only way to get anything done is by throwing it in front of people and asking for their immediate feedback. And in many cases, a dozen all-day meetings! Culture develops, inside jokes flow, emoji, groupchat pics are circulated, and meme generators are perfect territory for the talk room or channel.
Discussing something in a chat room is like being on the shot clock.
Most things worth discussing at length are worth discussing in detail over time. The rebellion has begun. In the same way sugar is appealing. A few people start talking about something. Maybe the same thing was discussed with a different outcome a week before.
This invites you to keep one eye on the chat window, and the other on your work. The wrong defaults can damage morale and defeat organizations.
Asynchronous communication is far better when working with teams spread across the world or even just a few time zones apart. Groupchat teams keep a chat window open all day on the side of their screen or on a talk monitor. Fun at work is as important as work at work.
There are a variety of ways to get this instant information to people, and piping it into a high priority chat room or channel is definitely one of groupchat ways. Toss in some words, drag in a talk, get some quick feedback, and move on just get out quick before you get sucked back in.
Unfortunately, groupchat cons are considerably more plentiful than the pros. Compare that with the of lines it takes to communicate the same thing in chat. Over the talk few years, persistent group chat tools like Slack and Microsoft Teams have taken hold — and strangled companies. More on this in this wonderful Economist article. This is particularly important for people who work remotely.
groupchat But does everyone need to know that sale happened right this second? This takes a mental toll. Group chat as the primary method of communication can destroy morale, damage teams, and stress people out. Where does it start? Ever try to go back and find an important conversation in a chat room or talk
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Because chat is presented one line at a time, complete thoughts have to unfold one line-at-a-time. Or calm, cool, and collected?
And cigarettes are appealing. People are dedicating large fraction of their screens to a never-ending conveyor belt of conversation pile-ups. Or scrolls before. Are you supposed to read each one? And chat really works well here.
More than a decade of first-hand, extended-used experience has revealed some patterns and inconvenient truths. That one unread may be a complete thought, a dozen lines, or maybe even longer. That le talk to assume everyone read that discussion and agreed. Groupchat the vicious cycle continues. Following group chat all day feels like being in an all-day meeting with random participants and no agenda.
A new sale! All sorts of things begin to go wrong when groups begin communicating in real-time, one line at a time, all the time. Yes, chat is appealing. Constant conversation, constant chatter, no start, no end. And every time?
The mental overhead, and repetitive visual switchbacking, is exhausting. The medium encourages this talk since anyone can pop in and step right into any conversation without having the opportunity to get up to speed groupchat the back-story. And that pressure forces you to keep a chat room open all day. Is it worth potentially pulling them away from their work a dozen times a day you know how people love checking unre just to tell them something that could have waited until later?
Chat is often hailed as the essential tool for working remotely.
The same phenomenon can be seen on Twitter. Where does it end? Things devolve quickly. Imagine being in a meeting where everyone just spoke one line at a time, and people kept interrupting you while you were trying to make your point. People have had enough.
Frazzled, exhausted, and anxious? So people groupchat just yell something out just to be heard. At its very core, group chat and real-time communication is all about now. An endless conveyor belt of conversation turns everything into a series of fragmented moments where the big picture and full record is never clear. Sure you can say do not disturb, but the talk version of do groupchat disturb is quitting the talk.
When things are discussed in the same space, and the only separator is time, discussions lack context. The perils of the modern communications conveyor belt that never ends, divides your attention, fractures your time, and chains you to FOMO. A new up! They may start strong, but conversations rarely get better over chat.
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It's a total mystery. The original folks begin to lose control of the conversation. You can decide not to pay attention, but that le to a fear of missing out. So you read up or skip out at your own risk. Group chat breeds big s. Anything, really.